Return & Refund Policy
Order Cancellation Policy
- Orders can only be cancelled before they are shipped.
- If you wish to cancel, please contact our customer care team immediately after placing the order.
- Once an order is dispatched, it is no longer eligible for cancellation.
Items Not Eligible for Refund
Due to hygiene and safety standards, we cannot accept returns or provide refunds for packages that have been opened or used.
Eligibility for Refunds and Replacements
What Can Be Refunded or Replaced:
Most of our products qualify for a refund or replacement if they arrive damaged, faulty, or incorrect.
Request Deadline:
You must request a refund or replacement within 2 days of receiving your order.
How to Return or Replace an Item
To initiate a return or replacement:
- Reach out to our support team at customercare@dipakfood.com or call +91 8320434218 within 2 days of delivery.
- Share your order information and describe the issue.
- Our team may ask for photos or other details to assess the claim.
- After review, we will either issue a refund or dispatch a replacement.
Processing Refunds
- Once approved, refunds are typically processed within 5 to 7 business days.
- Refunds will be credited back to the original payment method used during purchase.
Exceptions & Special Situations
In the event of large-scale product issues or recalls, Dipak Food may revise this policy to better serve all impacted customers.
Returns and Refunds Policy
At Dipak Food, your satisfaction is our top priority. This document outlines our policies regarding returns, refunds, and order cancellations to ensure a smooth and fair experience.
For any questions or support regarding this policy, feel free to contact our customer service. We value your trust and thank you for choosing Dipak Food.